Shipping, Returns, and Exchanges

Om Gaia Tree Shipping Policy:

Orders are usually shipped within 2-3 days of your purchase.

All orders for delivery within the United States are shipped via USPS Priority Mail, and will most likely be received within 3-7 days of your purchase.

International orders are usually shipped via first class, and will most likely be received within 7-14 days of your purchase.

 

Om Gaia Tree Returns and Exchanges Policy:

Thank you, we truly value and appreciate your business.  We hope that you’ve had a positive experience while shopping with us; and if there's anything we could do to make it better, let us know.  We welcome the feedback.

If you’d like to exchange or return an item from your order, you must notify us within 15 days of receiving the purchased item.  Please send your email to: exchanges@omgaiatree.com.  The item must then be returned to us (in original, unworn, and unwashed condition) within 30 days of your purchase. We're sorry, but we will not process the return/exchange if you do not meet this timeline.

Please ship your return or exchange to:

Om Gaia Tree

403 B Swift Street

Santa Cruz, CA 95060

*Please note:  

1)  We do not accept returns/exchanges for items purchased at a retail store, event or festival.

2)  All purchases for online sale/clearance items are final.

3)  Customers are responsible for paying all shipping/handling fees associated with exchanges and returns.  If you are exchanging for a different item, please send a request to info@omgaiatree.com. We'll walk you through the process & let you know how much your re-shipping will cost.

4)  If you are expecting a refund, we will credit you immediately after we receive the return and confirm that the items are in original condition.

 

 

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“I just received my shipment and delighted with the contents! Thank you so much for creating these lovely clothes, I love the quality and the beautiful designs!”

Miss Belgin